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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(1-25 of 553)
Companies can't remove reviews or game the system. Here's why
March 08, 2024

UKG Pro Review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
Onboarding and processing new hires, Payroll, Performance Management, and HR Core.
  • Processing new hires
  • Outdated software - user interface could be better (design, wording, groups)
  • The functionality is limited
  • Reporting feature needs to be revamped
  • Better user friendly mobile app for employees and managers
This program would be suited for someone who needs an HRIS for only the basics and nothing more.
February 26, 2024

UKG Pro Review 2024

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do understand that we are going to have to change Time management because it's no longer supported. We also need to add a scheduling tool.
  • Good source of Employee data;
  • Reports are fairly wasy to use
  • Our Executive Account Manager is great to work with
  • Time to respond to cases
  • The buck being passed to other areas of the business
  • Lack of personal attention, feel like your request go to AI or a black hole
Again, the tool is good, user friendly but its the support that is lacking.
February 23, 2024

UKG

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
  • I like the flexibility BI gives for reporting
  • I like the "payroll processing" functionality compared to Namely or ADP
  • Even though the amendment process can be lengthy, I like how easy UKG makes it to make payroll adjustments
  • More reporting around payroll adjustments. Once the amendment case is done and they provide the AAF report, it's hard to reconcile the additional amounts due. I log each payroll adjustment and I still find it hard to follow once we receive the AAF report
  • The GL set up in UKG is not flexible. It would be nice to have more flexibility to how we are able to code items in the GL Rules
  • In standard reporting, have the option to download more reports in either excel or csv format. Such as the Tax Liability Grand Total Report
Overall I am very happy with UKG. I do not have a ton of experience to compare it to. We used Namely before implementing to UKG and UKG is a lot more robust. I have a little experience with ADP. I prefer the payroll processing to either one of those other systems.
Jocelyn Froats, CPP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro for HR, Timekeeping, and Payroll. We moved from using three separate products to UKG in order to streamline.
  • UKG Pro has allowed us to better automate our payroll processing.
  • UKG Pro has helped us become a more paper-free organization.
  • UKG Pro allows us to customize the solution to meet our growing and evolving business needs.
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Overall, UKG Pro has been a worthwhile investment for our company. It fits our current needs and has the functionality to continue to improve our business processes, given the time to learn and implement new pieces. I wish we could be on one system only (instead of Pro and Workforce Management for the time), but I've been told with our company size, that would not be wise. I hope future developments and releases will allow all customers to have a unified experience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have every platform with UKG except for Learning and People Assist. I use all things UKG Pro for my everyday job, from hire to retirement and timekeeping to payroll. Our latest implementation, UKG Dimensions, helped us to get our managers off of their PCs and back on the floor with their teammates.
  • UKG Employee Portal is very user friendly.
  • Payroll is seamless.
  • Timekeeping can handle complex rules.
  • I wish payroll had a batch process where we could store upcoming payments months out.
  • I wish they would give admins more "keys to the kingdom," and we would not have to put so many tickets in for simple changes.
  • I wish they would not nickle and dime us for every little change we need to make.
UKG Pro is great for our employees. It is easy to use and has everything they need. It is less user-friendly for the Admins. We have to place tickets for everything we need to do, and they charge us $4,000 or more for each SR we create.
Britta H. Hahn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
UKG Pro is the HRIS platform that manages our people data across the organization. We were seeking a unified solution to eliminate issues with disparate systems. UKG Pro helped simplify processes, allowed the HR team to become more strategic, automated workflow to reduce data errors and introduced self-service to our associates.
  • Training is offered at no additional cost. You have 24/7 access to webinars, quick tours, documentation, etc. which really helps you become more invested in UKG Pro.
  • Customer support is superior. You have access to knowledge experts who are interested in your successful use of UKG Pro.
  • The UKG Pro user interface is intuitive allowing for ease of use by both managers and associates.
  • UKG Pro has an amazing user resource called UKG Community that offers a wealth of information.
  • Tax Filing can be tricky. Be sure to understand the process and keep on top of any action on your part.
  • Using a new system can be intimidating. Take as much training as possible to fully understand how to best leverage all of the features of UKG Pro.
  • Try to plan for the possibility of future growth upfront. Think about where you are trying to be in 10 years - will your HRIS platform sustain your growth plan?
The UKG Pro offers key HRIS features to support the lifecycle of an employee and beyond. While most HRIS solutions have this functionality, there are unique differentiators around this product, services and on-going support with UKG that are remarkable. UKG as a whole puts people first in everything they do - that not only influences the experience you have with the product and services, it also positively impacts your experience as a client. The UKG Community is such a valuable resource that puts knowledge articles, learning, and more at your fingertips. UKG partners solicit feedback from clients on a regular basis and they are always seeking ways to improve the employee experience.
Score 7 out of 10
Vetted Review
Verified User
We use UKG Pro for several aspects of our Human Resources. I mostly use it for timekeeping, tracking my payroll, and setting up annual goals. It allows us to have all of our HR and Payroll needs in 1 convenient place. We are also able to access UKG Pro outside of the physical building in case we need to access our records outside of working hours.
  • Maintains a full history of employment for an employee.
  • Accurately keeps track of time clocked in and out, as well as any time off or overtime.
  • Allows the user to input goals to reach towards with their supervisor and track them as they are completed.
  • The URL to access the company-specific portal can sometimes be confusing.
  • The username/password isn't linked internally, so separate information is needed.
  • It would be nice if UKG Pro synced automatically with Outlook or specific calendar programs for easy time off tracking.
UKG Pro makes it very easy to track time off. It allows our company to put in requests for time off and keep track of when an employee is clocking in and out. My manager can also see my time sheets and approve them wherever. It also helps us keep track of our annual goals. It allows me to put in comments as well as my supervisor. These goals go to management for annual review. I like being able to go back and review old goals to see how much I've developed.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is our main timekeeping and payroll solution for our organization. Our needs in a payroll system involve several different types of employment, including temporary and contracted in addition to full and part time. We also have needs to manage payroll across multiple business units that are all part of the same EIN#. UKG allows us to be able to navigate different earning types as well.
  • UKG is user friendly. The interface is easily accessible for all employees.
  • Open enrollment has become much easier now that it is processed through UKG
  • Approvals and hiring process flows are streamlined.
  • We currently struggle using the scheduling platform in a way that suits our needs.
  • The tax compliance support has been a struggle over our time with UKG.
  • Setting up filing needs in new states can be cumbersome.
UKG is well suited for an organization that has a muti-faceted workforce that is not a one-size-fits-all type of organization. We have everything from retail to manufacturing, and the features allow for us to accommodate all of those needs. If you have needs for project accounting or allocating wages to different clients, UKG Pro doesn't seems to have great solutions to accommodate those needs.
October 12, 2023

Awesome Product for HCM

Muhammad Sadequl Islam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are within the usage handle and have been exceptionally awed by our user group and how well-organized they are. We have been well guided through the method of taking two companies on two distinctive frameworks and combining them into one. We are looking forward to having one universal system that is able to be utilized through complete worker involvement and work travel.
  • Ease of running payroll is great
  • Provides well-organized training
  • Ease of use
  • Teams are subject matter experts
  • Hands-on implementation team
  • Response time for investigating issues can be way better
  • Need more space and codes
  • Organizations charts need to be easier
Some product capabilities are a little bit confusing. I cannot build a workflow in which I can search and select from a people selection tool. It would be easier to integrate it with my other programs. When a problem arises, the resolution is very dependent upon the individuals assigned. Thus, multiple tabs are required to arrange something, like a vacation.
September 28, 2023

We love UKG Pro!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am a user of UKG Pro on the Employee side. I have utilized this for onboarding, pay stubs/pay requests, annual and semi-annual review periods, and getting tax documents. This product addresses onboarding and payroll problems within my current company, as well as manages our review process. My scope is mainly surface level and utilizing the gathering of documents and entering my reviews and working with my manager on submitting reviews.
  • Annual Reviews
  • Payroll and updating payroll information
  • Reviewing pay stubs
  • Reviewing annual pay increases
  • Password changes can be tedious
  • Multiple steps to update some information
  • Too many tabs, could be condensed to be clear where to find information
I think UKG Pro is great for all size organizations due to the user friendly nature of the program. It is fairly easy to navigate and doesn't require much training for someone not as familiar with technology. It may lack some additional steps needed for highly complex organizations with large networks, but I think overall it would be a great contribution to manage payroll and annual reviews.
September 25, 2023

UKG Pro is the way to go!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro [(formerly Ultimate Software UltiPro)] is used across the whole organization. It addresses many process. We use UKG for HRIS, Talent Management, Benefits Administration, Payroll Processing, Time and Attendance, Recruiting and Onboarding, Compliance and Reporting.
  • Employee File Storage and Compliance
  • Recruiting & Onboarding
  • Time Management
  • Process Automation
  • Open Enrollment
  • File Feeds
  • EEOC Reports
  • W2 Generating
  • State Compliance Forms
  • BI Reports could be more user friendly to build from scratch.
  • Open Enrollment Reports could be more inclusive to include the past elections and new elections summary and if they were declined all together.
  • UKG Case Management Notifications are not always sent out to users.
  • Past OE Sessions need a closed button and should be able to make changes once closed.
UKG Pro [(formerly Ultimate Software UltiPro)] is best suited in Organizations that have 50 or more employees. It works well for multilayered organizations like healthcare companies, accounting firms, organizations with unions etc. I wouldn't recommend for small mom and pop organizations or start-up organizations.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use the Recruiting and Onboarding sections the most, but I also have some use of BI, User Administration, and pretty regular use of Standard Reports as well. As an organization we utilize the platform for benefits, time management, payroll, recruiting and onboarding, BI, and reporting. I am not involved in payroll and time management. We also use UKG Pro Learning for our organizational online training needs.
  • All-in-one solution
  • Frequent updates and communications
  • Aasy-to-use LMS with UKG Pro Learning
  • Speed/timeliness of support case requests.
  • Performance management could be improved to compete with other PM software products.
  • It's hard to find training for people who aren't already well-versed using BI. It seems like when I try to attend live webinars of BI training they're for people who are already very comfortable using it and I need a more basic starter to get more familiar with the navigation.
Jason Haskins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is a our HRIS system which is used for Payroll and Benefits management. We have several of the modules to address workforce management, learning, performance and document management. UKG Pro assists us with the various facets of managing our employees and the HR functions.
  • Integrates well between the modules
  • Benefits management
  • Open Enrollment
  • Employee Self Service
  • Online community for users
  • Their support follow through can be lacking
  • Communication for system outages/known issues
  • More control of security for administrators
UKG Pro is the only HRIS system that I have worked with. I have found it to be very intuitive to learn and use. UKG is always enhancing and updating the features based on suggestions from the user community. I would expect that it would work well with any organization, but it is key that it is implemented according to how you need to use it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company moved to UKG Pro in 2019. This was our first successful joint HR and Payroll solution. UKG Pro streamlined our practices in so many ways. We were able to have one system of record to store and maintain employee information. We were able to streamline our resources, which allowed us to have more time to focus on other HR initiatives. We transitioned our company from paper forms, to online workflows which reduced time and limited document loss. We were able to add additional modules to our core HR and Payroll product, and fully integrated performance management, learning & development, benefits, and compensation management. UKG is always updating their product so that it is the best on the market and we really felt that. The system was easy to use and has a modern look and feel. I loved my time using UKG Pro and would suggest it to anyone looking for a new HRIS.
  • Offers a full suite of products for business needs
  • Has a modern look and feel
  • Easily configurable
  • Great reporting tools
  • Sometimes products are rolled out before they are fully ready - functionality isn't 100% at first implementation.
  • Everything is an upcharge
  • Response time to tickets is inconsistent and take much longer to close since the merger of Ulti and Kronos
If you're looking for a modern solution UKG Pro is perfect. However you will need dedicated support from 1 or more employees on your HR team, there is so much functionality it is a lot for one person to cover.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use the core system as well as UTM (UKG Time Management) and Onboarding. We use it for onboarding, process hires, workflows, performance reviews, timekeeping, payroll, reporting, dashboarding as well as many other HR functions. We use it to help our processes in HR become more efficient and accurate.
  • Cognos Analytics provides live data reporting with 1000s of reportable fields.
  • The product is aesthetically pleasing allowing for users to learn more efficiently.
  • You can create processes either extremely high level or with more granularity, depending on company needs.
  • More fields in the onboarding BI package would be great.
  • Salary/Performance planning should be included in the base package in my opinion, not as an additional cost, this is a basic HR function everyone needs.
  • More consistency in support teams, we are constantly getting a new account manager and they have to re-learn our company needs, it gets exhausting.
I enjoy the look and feel of UKG. UKG also does a good job with the R1/Spring and R2/Fall releases, usually they listen to customer needs and try to make updates based off of some of those needs. I don't like that not everyone has BackOffice, the web is still nowhere close to where it needs to be to have the same access and abilities as backoffice.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I was part of the original project team that implemented UKG Pro (then UltiPro) for our company in 2017 to 2018. We were also a beta customer for the Benefits Prime (now Benefits Administration) system. We have since added additional modules to our platform, including Performance Management, Compensation Management, LMS (integrated with LinkedIn Learning), and UKG Dimensions (in progress now). We have integrated UKG Pro with our SuccessFactors succession planning system and our iCIMS Recruiting and Onboarding system.
UKG Pro manages all of our associate HR, Payroll and Benefits data seamlessly and integrates our multiple platforms that I support as part of the IT Corporate Applications department. We have found that the system is easy to navigate and use for our business customers, and also provides excellent training and documentation materials for customers.
  • Easy to navigate pages for HR, Payroll, Benefits and System Administrators
  • Excellent BI reporting resources and sample/demo reports
  • Customization resources for system pages via Platform Configuration
  • Mass upload capability via the Mass Update feature and Import Tool
  • Unable to process Promotions as part of the Compensation Management merit process
  • Unable to view configuration tables in the Benefits Administration (PlanSource) system
  • Difficulty in configuring security for managers who require visibility to more than one Org Level hierarchy in UKG Pro
  • Platform configuration fields are difficult to add to queries and do not interface to other modules/systems
Prior to working with UKG Pro (UltiPro), I was a software developer and analyst for the PeopleSoft suite of HCM products and thought that they were the best on the market. UltiPro (now UKG Pro) was my first exposure to SaaS (cloud-based) HCM systems, and I must say that I now prefer this platform since I no longer need to handle never-ending tax and regulatory updates, but just receive the bulletins of changes as they are applied, as well as receiving 2 major releases per year, which are much easier to handle. I also like the frequent Newswires and Customer Community which provide ongoing information regarding system updates and great ideas shared by other UKG customers for creative ways to utilize the system. I have been a big fan of the online training and targeted webinars (especially for BI reporting, payroll functionality, etc.) that have been provided in the past and hope to see that continue under the UKG Pro merger.
William Yiu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro as our HRMS, we use it from Recruiting to Onboarding and throughout the entire employee tenure with the company, and we also pay our employees through UKG Pro. UKG Pro help maintains and manage our employee data, and we build and run reports for employee analytics. It's important to have a centralized cloud solution our employees can enter and update their information with ease.
  • Reliable employee database, there [isn't as much] downtime compared to some other solutions
  • Easy to use and user friendly in general.
  • Spring and Fall updates in UKG Pro are generally great.
  • Open Enrollment/Life Events need some updates and enhancements, it's long overdue.
  • Allow customers to keep the classic menu or new modern menu as they like.
  • Need more robust and dynamic workflow/approval path, a way that the system can be smart enough to set approval path that will cascade up from employee level up to CEO level for approval
  • Dashboards that can be use in classic homepage and push out to employees based on their security roles
The best scenario is a company at least has 1 HRIS person who is dedicated to [learning] how to best utilize the system, UKG Pro may not be best suited for very small companies without an HRIS person. Support is usually provided generic responses and answers and refers to specific articles where customers have to read and figure how to go about fixing an issue. Not all HR professionals have the time and knowledge to just read an article and resolve their issues on their own.
March 27, 2023

HR Dreams come true

Tonia Douglas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro for payroll, tax payments and wage garnishments, HR record-keeping, recruiting, onboarding, offboarding, benefits, surveys, timekeeping, performance reviews, reporting. We currently have 13 component companies on [the] UKG Pro Platform and three different payroll frequencies. We also use UKG Pro as the system to feed employee status and employment information to our active directory, IT set-ups in Service Now, and other 3rd party systems the business units use to manage employee user access.
  • Streamline payroll and tax payments
  • BI reports and analytics - via scheduled delivery
  • Consolidating all employee data on a user-friendly platform for easy navigation and administration
  • Products are holistic, and all geared towards helping HR and companies manage their teams and team members
  • Include SSO links in notification emails for users that work in the field that use the mobile app, as well as the standard links that route back to the desktop. e.g. PTO request approvals, job requisition approvals, people assist notifications
  • Service requests in Ultimate Community have a serious lag. Provide more resources to get projects completed in a more timely manner. Most steps are stalled in our internal projects that require data feeds, UDES, or interface builds waiting for a UKG resource assignment.
I love that UKG [Pro] is open to new ideas and implementing changes based on client feedback. UKG [Pro] has a very robust reporting and analytic database with BI reporting. [The] platform is setup to handle the full life cycle of employees and is very user-friendly. UKG [Pro] is always upgrading and coming up with new products to enhance [the] user and admin experience.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use UKG Pro to process payroll for our employees and independent contractors. We use UKG Pro for our HR systems to store our employee information. We use WFM to log in employee hours and use Time off system. In 2023 we will begin to use the Performance tool, for our annual reviews. This feature also includes goal, and goal setting to monitor progress. We also UKG to post company bulletins and handbooks, any information that is useful to the employee. We also use reporting system to pull reports needed each day to assist us with Payroll or HR needs.
  • Payroll Processing
  • Payment Tax Service
  • Year End reporting
  • Benefits
  • Recent server issues has cause slow time in using the system. Better and faster access to UKG Pro is helpful.
  • Support system has improved since our implementation but there is still room for improvement. The response time in some cases can be a week just to get someone assigned to a case
  • Unable to have our employees access 1099 NEC forms on their UKG accounts as well as t4A for our Canada contractors
UKG Pro is user friendly and mostly reliable, its a better system than ADP previously used. Its not 100% the best but its user friendly and easy to learn. The system may not be suitable for 1099 NEC payroll/reporting and Canadian Businesses that we were able to use in ADP to pay our businesses.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is our Human Capital Management system. It carries our employee data through the whole life cycle: recruiting, onboarding, payroll, performance, benefits... We run reports through Cognos Analytics (BI). UKG Pro has pre-built many reports that are ready to use, and some of which need little modification to suit our specific needs.
  • data flows well from Recruiting through Onboarding into Core
  • they have a lot of resources available to help us learn
  • the employees I interact with really seem to care about customers
  • Their rapid response time for support has gotten unbearably long. Three years ago their customer support was stellar, now it's borderline terrible.
  • Usually when an employee has issues with UKG Pro, the solution is to clear cookies and cache, just because UKG is quirky.
  • The training - while there is a lot available, it is very general. It doesn't cover the "well, yeah, but what about this..." type of scenarios. Much of the training and resources only get you half way there.
I don't have experience with other HCM platforms, so it's difficult to expand on this. I like that it is user-friendly. Most of the every day stuff can be easily picked up and taught to others. The interface is pleasant enough to work with. They do make changes at their spring or fall updates that were clearly not thought through in many users' opinion. They have a great community where all customers are welcome and encouraged to ask questions and share knowledge and experience. I appreciate that.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it for its HRIS, Recruitment and Onboarding capabilities. We also use Business Analytics to pull employee reports and analyze data. I love how all integrations work together seamlessly.
  • Easy to locate information
  • East to make changes and updates
  • User friendly
  • Adjusting user access for different integrations
  • Would like to see an option for candidates to include pronouns in Recruiting
  • Would like to shorten the application process in Recruiting for candidates
Would recommend for any organization looking to use multiple integrations within the same platform (i.e. Recruiting, Onboarding, HRIS, Business Analytics).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize several UKG modules including Pro, Compensation, Recruiting, Onboarding, and the LMS. We implemented 2 of those this year -- clearly, we love using UKG or we would not have signed up for those modules. UKG makes it really easy for us to manage our employee data in a single system, rather than having to make changes in several systems.
  • Employee data management is versatile and easy
  • Community and Learning center are great resources
  • The People Analytics reporting suite is great
  • It would be great to have more advanced classes on the reporting and event tools
I think UKG could fit almost any company or industry. It is so versatile that you could set it up to meet your specific needs. At our company, for example, we have 2 pay schedules for exempt and non-exempt employees. UKG is able to accommodate this unusual setup by allowing us to add multiple pay groups.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
To my knowledge, we utilize UKG for Time Management, Pay, Time Off/PTO, UKG Pro Learning for Trainings and I believe we will soon start internal goals and reviews through UKG. I utilize UKG Pro as an employee that is not in the HR department so I do not see some of the implementation and back-end reporting. However, I think its ability to be all encompassing is a quality in a software tool that all businesses need.
  • HR and Talent Management
  • Time and Attendance
  • Reporting
  • Time Entry
  • Some items not mobile app friendly
  • More employee features
I like that with our company being mid-sized there are many tools we can utilize to onboard people. It is a great tool to be able to update learning and trainings. It is a great all in one system for so many tools for not only our HR team, but also our employees.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro for onboarding, electronic document acknowledgement and tracking, timekeeping, payroll, paid time off tracking and ACA tracking. It has helped us cut down on the paper since everything is electronic and everything is centralized so information is available to anyone in the organization who needs it. The security set up allows us to control who is able to see what in the system. The self service functionality allows us to have the employees and/or managers enter information into the system instead of sending it to payroll to enter for them which helps with accountability and workload for the payroll department. We are able to set up workflow so that we can monitor changes that are made in the system to ensure accuracy.
  • Keeping up to date with federal and state laws related to data retention and other rules
  • UKG Pro is constantly moving forward and changing the system to up with the latest technology and strives to improve the system for the users
  • The reporting functionality within the system is top notch
  • There are a few issues with the tax payment functionality. The system does not always match payment services which causes discrepancies in reporting.
  • Customer Support takes a long time to respond when a case is opened for assistance.
UKG Pro is user friendly and modernized that has helped us centralize all documentation related to payroll and Human Resources within the company. We use the timekeeping system as our system of record and it helps keeps us compliant in the states like California, Nevada and New York where they have special calculations related to overtime or spread of hours.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro as an HCM for payroll, recruiting, onboarding, performance reviews, and benefits adminstration. By using UKG Pro as the system of record for all aspects of employment, it streamlines processes and reduces duplication of data.
  • Streamlines candidates through recruiting, onboarding and into payroll
  • Provides analytics regarding employee retention/satisfaction
  • Manages multiple jobs/pay, deductions, benefits
  • UKG Pro is so customizable that it can be overwhelming
  • Cognos Analytics provides great reporting but creating new customized reports is not easy for the average user
  • Recruiting could be more up-to-date to include text to apply and automated text responses.
UKG Pro is the only third party payroll provider I have experience with, however I had demos with many providers before making the decision to go with UKG Pro. We previously processed payroll internally and used different vendors for recruiting/onboarding and benefits administration. UKG Pro has simplified the entire employee experience by having all functions under one platform.
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